Have to tell you about my current

service at my local dealer.

So my car went in yesterday morning for a

routine service etc, covered by the dealer that I purchased the car from (See

previous thread etc) had some trouble with it so they agreed to pay for a

service and diagnostic etc.

Dropped it in at 9.30am and picked up a 120D

xDrive, not too bad.

4.45pm they called to say that my car would be ready for

5.50pm, apologised it was so late, but they were very busy. Fair

enough.

Travelled 45 minutes to the garage through rush hour traffic to get

there at 5.45pm. Greeted by a girl who said "Sorry but the car isn't ready yet,

there is a bit of a delay" erm ok...How much of a delay? "It won't be ready

today".

Brilliant. As I was travelling 175 miles into London today on

Business. I explained that I needed a better car with Sat nav, No problem though

they have a 5 series.

So off I went in the 5 series.

This morning at

approx. 11.00am they call to say the delay was that the dealer who sold me the

car hadn't authorised payment so that is why it took so long....And wait for

it......The 1 series that I returned has now been checked over and there is some

damage to the front bumper!!!

Basically I was livid. I explained as

calmly as possible that when I returned the car last night at 5.45pm it was in

perfect condition as when collected. If nobody came to check it over at that

point then how can it be my fault?? The car has obviously been moved about

between then and 11.00am this morning.

So I asked for a call back to

confirm what was happening, it's now 6.38pm and I have had no call about either

my car or the alleged damaged car. Great service isn't it!!!

Rant over. I

await tomorrow when I "HOPE" to pick up my car and return this 5

series....hopefully without a fight!

Ask what time the "Appraisal" was done on the 1series after you left !! I would say that they weren't bothered at that late time as they wanted to go home, slack !

It is quite common for a warranty refusal from the "Powers That Be" but this should've been established at first enquiry !!

O'dear... really sorry to hear of such an experience. This is quite unusual, I hope this gets sorted real soon

As Dabs said, stand your ground!

Daz

Thanks guys, picked my car up ok without any mention of the damage, so I guess the culprit came forward?

I've been contacted to ask about the quality of service, so I will put all of this in an email and see where it gets me!

Thanks guys, picked my car up ok without any mention of the damage, so I guess the culprit came forward?

I've been contacted to ask about the quality of service, so I will put all of this in an email and see where it gets me!

It's the right thing to do. This poor level of service can't happen again so they need to know how you feel

Some garages will never learn, bad service, is the easiest way to lose business and possible new business.