Have to tell you about my current service at my local dealer. So my car went in yesterday morning for a routine service etc, covered by the dealer that I purchased the car from (See previous thread etc) had some trouble with it so they agreed to pay for a service and diagnostic etc. Dropped it in at 9.30am and picked up a 120D xDrive, not too bad. 4.45pm they called to say that my car would be ready for 5.50pm, apologised it was so late, but they were very busy. Fair enough. Travelled 45 minutes to the garage through rush hour traffic to get there at 5.45pm. Greeted by a girl who said "Sorry but the car isn't ready yet, there is a bit of a delay" erm ok...How much of a delay? "It won't be ready today". Brilliant. As I was travelling 175 miles into London today on Business. I explained that I needed a better car with Sat nav, No problem though they have a 5 series. So off I went in the 5 series. This morning at approx. 11.00am they call to say the delay was that the dealer who sold me the car hadn't authorised payment so that is why it took so long....And wait for it......The 1 series that I returned has now been checked over and there is some damage to the front bumper!!! Basically I was livid. I explained as calmly as possible that when I returned the car last night at 5.45pm it was in perfect condition as when collected. If nobody came to check it over at that point then how can it be my fault?? The car has obviously been moved about between then and 11.00am this morning. So I asked for a call back to confirm what was happening, it's now 6.38pm and I have had no call about either my car or the alleged damaged car. Great service isn't it!!! Rant over. I await tomorrow when I "HOPE" to pick up my car and return this 5 series....hopefully without a fight!
