Leaderboard

Sunroof explodes whitest traveling at 70mph on open road no other traffic and nothing overhead. This is a brand new X5 4.0Xdrive M and BMW's response is that they have no record of this happening to other X5's..... This I know is rubbish as it happened to my first X5 in exactly the same circumstances Although I have supported BMW (this is the 3rd new X5) it seems it's a one way street, although a call back from a manager at there customer service has been requested they refuse with no explanation total lack of professionalism lost all faith. They seem very quick to dismiss without taking into account any specific circumstances, a very illogical approach and a "big boy" dismissing attitude. Please post any similar incidents so I can build evidence and a case When looking on the web there are some very interesting cases worldwide

I am in Florida in the US. My 2016 X5 sunroof exploded very much under the same circumstances just last week. I have just at 8,000 miles on the car. I was travelling 60 mph, beautiful weather, open road, no vehicles around, no overpasses, etc. We heard what sounded like a gunshot, then the shattered glass rained down upon us. We then noticed an odd smell, like after a match has been lit or after a firecracker goes off; sort of a sulphur smell. BMW dealership is taking no responsibility whatsoever. They state that there must have been a small fracture from a previous projectile that caused the explosive incident. Even when presented with information to the contrary (class action law suits, etc.) they will not budge. I am left having to file an insurance claim for the repairs.

Wow sounds like a brown trouser event, not nice at all. Did you get anywhere with BMW? When researching to buy my X5 it was the sun roof issue's (failure to operate) that steered me away from sunroof equipped cars. My E53 4.6 has no sun roof neither did the previous X5.