Good afternoon all

Advice please

I purchased a BMW-approved X1 2022 U11 (2023 model) diesel with 13,500 miles from a BMW dealer on 29/11/2026. After finalising the paperwork and was in the car preparing to drive away, the salesperson asked me to sign a letter (attached). As I did not have my reading glasses, I inquired about its contents. The salesperson assured me it was related to a recall that had already been addressed by them. Based on this reassurance, I signed the letter and was told a copy would be sent to me.

After several follow-up calls, I eventually received a copy. Since then, I have contacted the dealership multiple times about the issue, but they have stated they will only replace the known faulty part once it fails. Before purchasing the car, I made it clear to the salesperson that I intended to tour both the EU and countries outside the EU in the car.

I am now seeking advice, as I am concerned the car may not be fit for purpose, and I would not have proceeded with the purchase had I known there could be a problem with the brakes. This is the sixth BMW I have owned, and I am disappointed with the service I have received regarding this matter.

I have spoken to BMW customer care but they seem to be saying it has to go wrong before they will replace the potential part.

Thanks for any help /advice

Barry

BMW1220260304_10100025.pdf

Morning Barry

Welcome to the Forum

Never seen anything like that before and the letter appears to be from BMW UK not the Dealer? I think I would take some legal advice, the sale of goods act does mention goods being suitable for purpose if I recall. At the least I would ask for a letter guaranteeing this is not a safety issue. If they won't give that then technically they appear to be asking you to drive an unsafe car ?

Good Luck

Dave

Good news, BMW have agreed to fit the potential fault part.

Thanks for everyone's advice.

Great site

Regards