Hi all,

I have a 2023 G21. My works phone will connect to the car straight away. My own phone, a Pixel Pro 9 will not. I have tried forgetting the car in  my phone settings, the car does not have the phone stored in it's memory. It connects for a split second then immediately disconnects.

Interestingly, it won't register as a digital key either. Before I head off to BMW and look foolish, would anyone be able to offer a suggested fix please?

Thanks

Hi and welcome. How many phones are registered on the stereo? 
my works van did the same until I deleted all the other phones and just relearned the ones I use 

17 hours ago, X5smw said:

Hi and welcome. How many phones are registered on the stereo? 
my works van did the same until I deleted all the other phones and just relearned the ones I use 

Just one. Really wierdly, it connected yesterday! Going to see what happens later when I try again and see if it works.

My Fold 7 usually connects straight away when I get in, however every now and then I have to select android auto on the idrive to get it to connect. It may do this because I open the car to put dog in then go back in house with phone in pocket and it drops connection, yet other times I do it and it re-connects straight away.

Does your work phone have a higher profile order than the personal one?

With regards to digital key, do you need/have BMW digital key set up card?

Video here

Found this:

Creating Driver Profile

A driver profile is created or via iDrive:

1. "CAR".

2. "Driver profiles".

3. Move the Controller to the right.

As an alternative for Steps 1 to 3, the profile image can be tapped in the top status bar.

4. "Add driver profile".

ConnectedDrive countries: An existing ConnectedDrive account must be assigned to a driver profile. If a ConnectedDrive account has not yet been created, the account can be created via a smartphone. A QR code will be displayed on the Control Display for this purpose. The creation of the driver profile can continue with the access data of the created ConnectedDrive account.

Selecting recognition

The settings for the recognition are entered via iDrive:

1. "CAR"

2. "Driver profiles"

3. Move the Controller to the right.

As an alternative for Steps 1 to 3, the profile image can be tapped in the top status bar.

4. "Driver recognition"

5. Select the desired setting:

• "with vehicle key".

  The vehicle key that is recognized in the car's interior is assigned to the driver profile.

  If multiple vehicle keys are detected, the unintended vehicle keys must be removed from the car's interior.

• "With Digital Key".

  The digital key that is recognized in the car's interior is assigned to the driver profile.

  If multiple digital keys are detected, the unintended digital keys must be removed from the car's interior.

6. "Activate linkage"

As soon as the vehicle detects the vehicle key or the digital key, the corresponding driver profile will be activated. If the vehicle key or the smartphone with the digital key is not carried with you or the vehicle key or digital key is not recognized, the driver profile can only be selected on the Welcome screen when a PIN has been set up.

Setting up a PIN

A driver profile with recognition cannot be activated without vehicle key and without digital key.

In this case, a PIN can be set up to activate the driver profile.