X1 2024 Recall pillar problem

[Paul M]

My new Dec 24 X1 has been recalled because of some problem with the wrong metal in the pillars. The dealer has had it back for 3 weeks now and still  can’t tell us what is going to be done with it, or whether we’re getting it back ! We were very pleased with it. Anyone else had this problem? 

[Greydog]

Morning Paul

Oh dear not hearsd of this one but clearly a safety issue is involved.

Let us know if you get more information

Dave

[Paul M]

4 weeks now , dealer says BMW told them that his engineers had to drill a hole in the pillar and send them the  filings in Munich! Told us BMW said the batch this happened to totalled about 170, but we were the only one from their garage ! Getting a bit disgruntled now but don’t want to upset our dealer, been buying BMWs from them for about 40 years !

[Greydog]

This sounds like the Dealer is the whipping boy between BMW and Yourself 

Maybe write to BMW UK telling them that they have destryed your faith in the structural integrity of the car and you want it replaced 

That may at least trigger some action

Dave

[Paul M]

4 hours ago, Greydog said:

This sounds like the Dealer is the whipping boy between BMW and Yourself 

Maybe write to BMW UK telling them that they have destryed your faith in the structural integrity of the car and you want it replaced 

That may at least trigger some action

Dave

Thanks Dave I felt this too, we spoke to BMW UK and they fobbed us off saying they were waiting for advice on what to do from Germany! Lot of buck passing. Discussed it with an old solicitor pal and he said the law was completely with us; either replace the car or give us our money back ! Dealer says it might take another month or so ! Ridiculous situation!

[Greydog]

Feel for you, I would put it in writing to BMW UK copy to BMW Munich state the sale of goods act and the fact the car is unsuitable for purpose and the time to correct or repair has become unreasonable. Give them a time for a solution to be reached just turn the screw

Good Luck

Dave

[Paul M]

Wrote a letter like that to the dealer who emailed me the next day to say BMW had cleared out car. It only took them 5 weeks but we’re glad to get it back !

[Greydog]

Glad it's finally resolved Paul

Early 2000's I had an issue with the Merc E55 Estate I owned the Fault was a recall in USA) in Europe Dealer and Mercedes said never heard of it before?? Took my car and gave me a 320d saloon they seemed to think because I was still mobile that was OK. It actually took 2 months and a legal letter and Court date before they suddenly came to life 

Such a shame the big companies loose sight of their customers sometimes 

[Paul M]

7 hours ago, Greydog said:

Glad it's finally resolved Paul

Early 2000's I had an issue with the Merc E55 Estate I owned the Fault was a recall in USA) in Europe Dealer and Mercedes said never heard of it before?? Took my car and gave me a 320d saloon they seemed to think because I was still mobile that was OK. It actually took 2 months and a legal letter and Court date before they suddenly came to life 

Such a shame the big companies loose sight of their customers sometimes 

Exactly I had to point out I had taken legal advice (luckily had a good pal who is a solicitor) before they took it seriously, they too gave me a rather rough 220i and seem to think that’s good enough for now !

[Graham J]

I thought I was alone on this one.  Bought our new X1 at the end of October 2024 and received the B Pillar safety recall letter in mid February.  My X1 has been with my BMW dealer since 19th Feb and is awaiting the results of the metal analysis.  Dealer has been poor at keeping me informed, I have had to call them and request updates that have been few and far between.  When I did get to speak to a service manager, they told me that if the metal analysis comes back as suspect, they will need to replace the B Pillar safety bar on one or both sides of the car.   This could take approximately 15 hours for each side!!  This sounds to me like major structural work and has me questioning the safety of the new vehicle I was sold.  I believe that under the Consumer Rights Act 2015 we have the right to reject goods that are not of satisfactory quality, fit for purpose or as described.  I am hoping that this is one of these situations and if they need to replace the B Pillar safety bars then we can request a new replacement vehicle.

[Paul M]

1 minute ago, Graham J said:

I thought I was alone on this one.  Bought our new X1 at the end of October 2024 and received the B Pillar safety recall letter in mid February.  My X1 has been with my BMW dealer since 19th Feb and is awaiting the results of the metal analysis.  Dealer has been poor at keeping me informed, I have had to call them and request updates that have been few and far between.  When I did get to speak to a service manager, they told me that if the metal analysis comes back as suspect, they will need to replace the B Pillar safety bar on one or both sides of the car.   This could take approximately 15 hours for each side!!  This sounds to me like major structural work and has me questioning the safety of the new vehicle I was sold.  I believe that under the Consumer Rights Act 2015 we have the right to reject goods that are not of satisfactory quality, fit for purpose or as described.  I am hoping that is one of these situations and if they need to replace the B Pillar safety bars then we can request a new replacement vehicle.

 

[Paul M]

Exactly what happened to me, except I bought our X1 end of Nov 24, got recall letter 10 Feb, same thing had to keep contacting dealer no help, finally said they had sent samples to BMW Munich , had to threaten legal action, suddenly got call saying our X1 was cleared and come and collect it. Dealer had the car for 5 weeks ! Have asked for some financial compensation, they actually suggested it, no word yet !

[Graham J]

From what I have been able to learn, seems like it was only vehicles manufactured between 17th Sept 2024 and 21st Oct 2024 that may have been affected.  Our car entered the manufacturing process on 20th Sept, so I am worried that it will be one with the B-Pillar made from incorrect materials.

[Graham J]

Received a call from the dealer this week, car has been cleared and I can come and collect it.  Dealer gave me a pile of BMW goodies and BMW were left with a large hire car bill for the 7 1/2 weeks they have had my car.

[Paul M]

Interesting I’ve had nothing since they told me to come and collect the car !

[Jan R]

My X1 - Sept 24 manufacture - has been with the dealership for 11 weeks now having been confirmed as one of the vehicles affected by this recall.  I know it's not the dealers fault but I'm frustrated by the lack of information coming back on how BMW intend to resolve the issue.  As far as I'm aware 2 lots of filings samples have been seen to Germany so far and there's been no update since 12th May other than 'we're chasing it every day for you'

I have been given a hire car which is an Enterprise Rent-a-car 320.  Nice car but not suitable as I bought the X1 for mobility reasons.  BMW customer experience promised me, on 1st May, a more suitable loan vehicle but so far they've delivered an iX1 after confirming they were sending an X2 (I have no changing point or anywhere to charge one) and last week another 320 (??)

Today I have had an email from BMW Customer Support informing me that the 'delivery stop' is being given the full attention and priority of BMW and that "there isn't a department or level within BMW that can speed up this situation for you or provide extra information."  Trying to calm down before composing a suitable response.

Considering legal action now but I waited 7 months for my very nice X1 and I really don't want to be looking for something else by forcing BMW's hand to buy it back.

I might take the advice from others on here first, quote the Sale of Goods Act to them, and see what comes back.  Any other advice would be greatly received..

 

[Greydog]

Morning Jan

Welcome to the Forum

Oh dear yet another one!!

After that length of time I would be writing to the Dealer (I know he is Pig in the Middle but you have to begin somewhere) with a copy to BMW UK clearly stating the time line and using language from the Sale of Goods Act stating that as it has been so long without resolution and poor communication clearly the car is "not fit for purpose" and you want them to give a clear time line on either Replacement or a Full Re-fund 

I hope you can get it sorted

Dave

[Jan R]

Thank you, I think that is my next step, it's worth a try before getting a solicitor involved.

Such a shame, I've had many BMWs before and never had any problems, it's certainly putting me off!

[Greydog]

I think the biggest problem today is everything being done at arms length email and internet BMW like many large organisations are losing contact with their customers and as said the Dealer tends to be the only "face" you see. Poor communication is not acceptable and just alienate all of us and assuming that because they have supplied a car it makes it OK they forget it wasn't/isn't what you paid for.

Definatley time for a prod with a very sharp stick thereare several posts on here from owners with the same issue gather the evidence it can only strengthen your case.

Good Luck Jan

Dave