Nellie

Hi Dave BMW quoted £400 for the cylinder and £900 labour. Tesco have insisted the accident was caused by the brake failure so won’t cover those costs, and won’t authorise the bodywork repair until they’re fixed. Daughter has so far lost her no claims, facing a big bill, still paying the lease bubble, lost the cost of their driving holiday to France. Life sucks. Cheers Nellie

Hi Dave MoT and 45,000 mile service in August. No fluid leaks, and fluid level checked post-accident - fine. car went to BMW garage who reported master cylinder failure, and £1,400 to replace. Insurance is with Tesco. Thinking maybe we need to contact ombudsman for help to break this standoff.

2018 X1 owned by daughter. FSH and fully maintained. 9 weeks ago she nipped down to shops for fish & chips, and braked behind turning car - brakes didn’t function resulting in mounting the kerb to avoid collision and scraping down the side of her car. Insurance company won’t authorise repairs until brakes fixed, and BMW now want £2,000+ to repair brakes. Anyone had experience or advice of litigation process to break us out of this nightmare? cheers Nellie.