We have a 2012 X5 and have had an issue with the air vents not working , meaning the vent was not directing air flow . We tried at the local dealer in Irvine, CA but they said only fix was a $250 vent replacement , so after a quick search on Google , we found a parts company that sells replacements. Try , www.venttabs.com , it has a decent selection of BMW vent tabs parts . They have a BMW page : https://www.venttabs.com/shop-by-vehicle/bmw/ good luck