My X1 - Sept 24 manufacture - has been with the dealership for 11 weeks now having been confirmed as one of the vehicles affected by this recall. I know it's not the dealers fault but I'm frustrated by the lack of information coming back on how BMW intend to resolve the issue. As far as I'm aware 2 lots of filings samples have been seen to Germany so far and there's been no update since 12th May other than 'we're chasing it every day for you'
I have been given a hire car which is an Enterprise Rent-a-car 320. Nice car but not suitable as I bought the X1 for mobility reasons. BMW customer experience promised me, on 1st May, a more suitable loan vehicle but so far they've delivered an iX1 after confirming they were sending an X2 (I have no changing point or anywhere to charge one) and last week another 320 (??)
Today I have had an email from BMW Customer Support informing me that the 'delivery stop' is being given the full attention and priority of BMW and that "there isn't a department or level within BMW that can speed up this situation for you or provide extra information." Trying to calm down before composing a suitable response.
Considering legal action now but I waited 7 months for my very nice X1 and I really don't want to be looking for something else by forcing BMW's hand to buy it back.
I might take the advice from others on here first, quote the Sale of Goods Act to them, and see what comes back. Any other advice would be greatly received..
